Privacy Policy – Omada

This Privacy Policy explains how Bits Secure IT Infrastructure (“we”, “us”, or “our”) collects, uses, and protects the personal information of users who visit our Omada landing page available at https://bitssecureit.com/om/tp-link-omada and interact with our services.

By using this website, submitting your details, or interacting with our chatbot, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information when you interact with our landing page or our chatbot (AIRA):

1.1 Information You Provide Directly

When you fill out forms or interact with AIRA, we may collect:

Name
Mobile number
Email address
Company name
Product preferences
Areas of interest
Information about existing products/tools used in your organization
Any additional information you voluntarily share in chat or forms

1.2 Information Collected Automatically

When you visit our landing page, we automatically collect certain information through cookies and analytics tools, including:

IP address
Browser type and version
Device information
Pages visited, time spent, and click behavior
Referring URL (how you landed on the page)

We use Google Analytics to track and analyze user behavior on our site.

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and contact requests
To understand your product preferences and interests
To analyze what tools/products your organization is currently using
To provide you with information about Omada and related services
To improve our website, user experience, and offerings
To personalize your experience when you return (e.g., chat preferences)
For analytics and performance monitoring using Google Analytics
For internal business and marketing purposes

We do not sell your personal information.

3. Use of Chatbot (AIRA)

We use a chatbot called AIRA on this landing page to:

Collect your contact details and preferences
Understand your requirements and existing product stack
Assist you with queries related to Omada

All information you provide via AIRA is stored and processed by us for the purposes described in this policy.

We may also use cookies or similar technologies to remember your previous chat preferences and personalize future interactions.

4. Cookies Tracking Technologies

We use cookies and similar technologies to:

Store your chat preferences and reuse them on future visits
Understand how users interact with our landing page
Improve performance and user experience
Track user behavior using Google Analytics

You can control or disable cookies through your browser settings. However, some features (including chat personalization) may not function properly if cookies are disabled.

5. Sharing of Information

1) We may share your information with:

a) Service providers / third-party tools

i) Google Analytics (for analytics and tracking)
ii) Chatbot platform (AIRA) and related infrastructure providers

b) Our internal teams for sales, support, and marketing purposes

We do not share your personal information with third parties for their own marketing purposes.

We may also disclose information if required by law, regulation, legal process, or to protect our rights, users, or systems.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

Fulfill the purposes described in this Privacy Policy
Comply with legal, regulatory, or contractual obligations
Support our business operations (e.g., lead management, analytics)

After this period, your data may be deleted, anonymized, or archived securely.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data (subject to legal obligations)
Object to or restrict certain types of processing
Withdraw consent, where processing is based on consent

To exercise any of these rights, please contact us at:

Email: info@bitssecureit.com

9. International Data Transfers

If our servers or service providers are located outside your country, your information may be transferred to and processed in other jurisdictions, which may have different data protection laws than your country.

We take appropriate steps to ensure that your data is handled securely and in accordance with this Privacy Policy.

10. Third-Party Links

Our landing page may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies separately.

11. Children’s Privacy

Our services and this landing page are not intended for children under the age of 16.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to remove such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the website after such changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Bits Secure IT Infrastructure

Email: info@bitssecureit.com

Address: Trade Centre, Suite No: 903, Ruwi, Muscat, Oman, 112